What to do with returns or damaged goods

We do our very best to ensure all our customers enjoy a happy shopping experience. Occasionally you may need to return an item to us and, if this is the case, simply fill out our Returns Form and send the goods back to us.

Returns Department
Kent Cricket Direct Ltd
150 London Road
Tunbridge Wells
Kent TN4 0PJ

Under the United Kingdom’s Distance Selling Regulations, you have the right to cancel your purchase within 7 working days. This begins with the day after the day on which the item was delivered. This applies to all our products.

With the exception of faulty merchandise, we cannot exchange or accept the return of products that are visibly worn or used, that do not come with complete and undamaged packaging, any underwear garments (including abdominal guards) or any products which have been customised.

We cannot accept the return of cricket bats which have been knocked in, either by the customer or at the customers’ request. We do not accept return of any garments with any form of embellishment  (e.g. printing or embroidery). We may allow the exchange of teamwear items at our discretion but will NOT OFFER REFUNDS under any circumstances. Any returns of teamwear need to be made within 14 days of delivery or we will not accept the return. The item will be returned to you at your own cost.

This does not affect your statutory rights.

You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to follow this obligation, we may have a right of action against you for compensation. This applies to all goods.

Once you have cancelled your contract, please pack the relevant item securely. Remember to enclose your Returns Form and send the item(s) back to us as soon as possible. For your protection, we recommend that you use a recorded delivery service. Please note that you will be responsible for the costs of returning the goods to us, unless we delivered the item to you in error or the item is faulty, then it is for our charge.

As soon as we receive notice of your cancellation of this order, we will refund the purchase price as soon as possible. In any case within 30 days after we receive your notification.

Thank you for shopping with Kent Cricket Direct.